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Introdution
It is also a good idea to turn off the Bluetooth on your mobile device and turn it on again. On most mobile devices, this can be done in a control panel by swiping up from the bottom of the screen (Apple) or down from the top of the screen (Android). Tap the Bluetooth icon to turn it off, wait a couple of seconds and then tap it again to turn it on.
Some users experience issues with their hearing aids disconnecting after phone is rebooted while running iOS 15.4. To restore the connection, you need to follow these steps:
1. Open the Beltone HearMax / Beltone HearPlus app
2. Go to settings -> Accessibility -> Hearing aids.
3. Go to connected hearing aid(s) and press ‘Forget’
4. Reboot hearing aid(s) and reconnect hearing aids in iOS accessibility settings.
5. Go to Beltone HearMax / Beltone HearPlus app and complete pairing process.
Note: Avoid rebooting iPhone as this requires repeating the above steps.
To permanently resolve the issue, please update to the most recent iOS version 15.4.1 released on March 31st.
Follow these steps:
1. Make sure your hearing instruments are updated to the latest firmware version by using ‘Hearing aid software updates’ in your app’s My Beltone menu.
2. Ensure sure you have the latest version of Beltone HearMax installed, and that you are trying to pair to an Android phone supporting direct Android Streaming to Hearing Aids.
3. Go to your phone’s Bluetooth menu and unpair your paired hearing aids, if any.
4. Open the app and it will automatically restart the pairing flow, which you must complete to bond the hearing aids correctly.
• Android phone running Android version 10 or later
• Your phone manufacturer must have implemented support for Android Streaming to Hearing Aids in your phone model
• Beltone Rely, Beltone Imagine and Beltone Amaze hearing aids with firmware version 1.0.43 or later
• Beltone HearMax app version 1.5.0 or later
You will need the latest version of the app to get the hearing aid software update. Go to your app store and make sure the app is updated.
Beltone Remote Care needs to be activated, navigate to My Beltone and click “Activate Beltone Remote Care”.