Support for Beltone HearPlus app

Your HearPlus app in new design

Your Beltone HearPlus app has got a new design with easier, more intuitive navigation and one-tap access to most important app menus. Now volume and program change, favorites, and adjusting sound enhancer settings are all accessible via quick buttons on the home screen. Installing is easy. Just accept the update of the app on your device and start using your new Beltone HearPlus app. 

Frequently Asked Questions about HearPlus

Compatibility

Are my hearing aids compatible with the Beltone HearPlus app?
How do I check if my Android device is compatible with the Beltone HearPlus app? 
Is my smartphone/tablet compatible with the Beltone HearPlus app?

Getting started

How do I pair the app to my hearing aids? 
I’m connecting my Android device for the first time, but it’s not connecting – what do I do? 
I’m connecting my Apple device for the first time, but it’s not connecting – what do I do? 

Sound adjustments

Can I keep my sound adjustments?
How do I reset original program settings after making adjustments to sound?

Streaming

How do I stream sound from an Android device?
How do I stream sound from an iPhone, iPad or iPod touch?
Why can’t I change programs on my iPhone during a phone call or while I’m listening to music?

App update

I have updated the app but will like to have the previous design back, is that possible?
How do I get the new design?
After I have updated the app, all my favorites have disappeared, can I get them back?

Other

What is Demo mode?

Download the Beltone apps user guides

The guides will automatically download when you select your language:

Get personal assistance

Visit your local hearing care professional to get personal assistance.
Request an appointment