English user guides
Visit your local hearing care professional to get personal assistance, or call us right away.
Jabra Enhance™ Plus may look like a consumer electronics product, but it has all medical-grade components inside. Those medical-grade components provide better quality of amplification than less costly consumer-grade components. Medical-grade components are also typically smaller, allowing our designers to create a more discreet and comfortable earbud.
Jabra Enhance™ Plus has been developed and manufactured under medical regulations and quality control systems. The solution has gone through the same thorough testing as GN’s world-class hearing aids.
Jabra Enhance™ Plus uses some of the same advanced technology GN hearing aids are known for. We have leveraged our extensive knowledge to optimize each feature of this product.
Sound is analyzed with resolution similar to the human ear for the most natural sound quality.
Digital Noise Reduction
Improves listening comfort for both stationery and impact noises while keeping speech clear. An appropriate level of noise reduction is automatically applied based on the listening situation.
Digital Feedback Suppression
Two control systems keep feedback whistling from interfering with high quality amplification of sound.
Not only does the small size of the earbud provide comfort, but very low weight means it also feels less “present” in the ear. The weight of a Jabra Enhance™ Plus earbud is around half that of small true wireless earbuds on the market. The lighter design is also less likely to fall out of the ear.
To get the best experience with your new Jabra Enhance™ Plus, download the Jabra Enhance™ app first. Then follow the detailed set up instructions provided in the app. The app will walk you through the pairing process, help you get the right fit, and personalize your earbuds before taking you to a short tutorial on the home screen.Your new Jabra Enhance™ Plus earbuds should have enough battery life to complete the setup process. However, if the LEDs on your earbuds are flashing red when you open the lid of the charging case, plug the charging case in and let them charge before starting the setup process.
Use the Jabra Enhance™ app to guide you through the pairing process. The pairing steps from the app are repeated as follows.
If you want to pair the Jabra Enhance™ Plus earbuds with a second iOS device, or if the earbuds have been unpaired from your first iOS device, you can pair them manually.
To manually pair, follow these steps.
To view a video about the pairing process, tap the menu icon in the top right corner of the Jabra Enhance™ app. Then tap Support and guides.
If the pairing steps are not successful, try the following troubleshooting steps. Try re-pairing after you complete each troubleshooting step.
Unlike ordinary Bluetooth earbuds, Jabra Enhance™ Plus has been certified under Apple’s Made For iPhone (MFi) hearing device program. You can monitor battery strength and set iOS preferences for the earbuds by following Settings → Accessibility → Hearing Devices on your iPhone.Note: Since the personalization of each Jabra Enhance™ Plus earbud is unique, we recommend keeping the volume level of each earbud equal in the iOS settings. You can deselect the “Adjust independently” toggle in iOS.
Jabra Enhance™ Plus utilizes Bayesian Pure Tone Audiometry (BPTA), an automated process using a statistical analysis of thousands of existing audiograms, combined with your inputs to determine your hearing thresholds.Entering your age and gender into the app generates an initial estimate for the hearing threshold. The app then plays targeted warble tones in each earbud, iteratively increasing certainty of the hearing threshold. Once BPTA has determined the threshold, the appropriate gains are programmed to the earbuds based on the NAL-NL2 fitting formula.
You can repeat the personalization process at any time. We recommend repeating personalization annually, or if you feel you are not getting sufficient hearing Enhance™ment. You can initiate the personalization process by following these steps.
There is an opportunity to register during the initial setup process in the Jabra Enhance™ app. You can also revisit the registration section of the Jabra Enhance™ app by following these steps:
To achieve the optimal comfort and sound quality, the fit of the earbuds is essential. With the correct size EarGels, the earbuds will create a tight seal in your ear canal to reduce audio leakage and provide a fuller sound experience.
While inserting the earbuds into your ears, rotate the earbuds downward until it feels snug but comfortable. The Jabra logo on the button should be parallel to the ground. The medium sized EarGel that comes attached to Jabra Enhance™ Plus earbuds will fit most people. However, if in doubt try all three sizes of the provided EarGels until you find the fit that gives you the best combination of comfort and sound quality.Note: You may benefit from using a different size EarGel in each of your ears. No two ears are exactly alike.
Due to the in-ear wearing style of Jabra Enhance™ Plus earbuds, your sound experience may be affected by bone conduction. Bone conduction is the transfer of sound to the inner ear primarily through the bones of the skull.
You may hear your own voice and background sounds, such as your own footsteps or chewing, travel through the bones in your head rather than through the air. This sensation would be similar to hearing these sounds while using your fingers to plug your ears.
Most people will adapt to this in time. If it continues to be bothersome, try a different sized EarGel to get a slightly looser fit. While the bone conduction effect may be improved, using a looser fitting EarGel could impact music quality and increase the likelihood for feedback (squealing).Note: To get the most accurate hearing Enhance™ment, it is important to complete the personalization process with tighter fitting EarGels.
Your earbud comes with EarGels in three sizes. The medium EarGels are pre-mounted on the earbuds.
Insert the earbuds into your ears. Rotate the earbuds downward until they feel comfortable. The Jabra logo should be parallel to the ground.
The fit should feel snug but comfortable. To improve the fit, you can try each of the different EarGel sizes that comes with your earbuds.
To change the EarGel, align the sleeve of the EarGel with the earbud nozzle and press gently. Be sure the EarGel is pushed all the way down the nozzle.
To change the EarGels on your Jabra Enhance™ Plus earbuds, follow these guidelines.
Remove the EarGel: Use two fingers to firmly pinch the sides of the EarGel together. Gently peel the EarGel up and off the earbud.
Replace the EarGel: Align the sleeve of the EarGel with the earbud nozzle and press gently. Be sure the EarGel is pushed all the way down the nozzle.
Your earbuds and charging case become soiled over time due to earwax, sweat, or oil. Therefore, it is important to practice aural hygiene and to clean the earbuds regularly. To clean the earbuds, use the following guidelines.
EarGels: Remove the EarGel from the earbud. Use a swab, slightly dampened with warm water, to wipe the outer surface and the wax mesh in the middle of the EarGel. Let it air dry completely before the next use. It is recommended to replace EarGels after three months of use.
Earbuds and charging case: The charging case has 4 charging pins inside of the case, and each earbud has 2 charging poles. Soil buildup on the charging pins and poles can affect charging and performance. Use a dry swab to gently clean the pins in the charging case and poles on the earbuds. Use a soft dry cloth to clean the other parts of the earbuds and charging case.When you are not using the earbuds, store them in the charging case to avoid contact with dusty or dirty surfaces.
Yes. Jabra Enhance™ Plus has an IP52 rating which indicates they are dust resistant, and resistant to liquids hitting the earbuds at up to 15° angle. They are not “waterproof.”
To charge your Jabra Enhance™ Plus, follow these guidelines.
Charge the earbuds: Place the earbuds in the charging case and close the lid. It takes approximately 2 hours to fully recharge the earbuds.
When you open the lid, the LEDs on the earbuds will flash red, yellow, or green to indicate the battery status of the earbuds. The LED on the front of the charging case indicates the battery status of the charging case.
You can also see battery status of the earbuds in the Jabra Enhance™ app.
Charge the charging case using the USB cable: Plug the supplied USB-A to USB-C charging cable into the charging case and a USB-A power supply or certified wall adapter. It takes up to 3 hours to fully charge the earbuds and the charging case using the USB cable. Only use the charging cable supplied with Jabra Enhance™ Plus.Note: The charging case uses the standard USB voltage of 5v +- 0.25v. It is not recommended to charge the earbuds using a power supply with a higher voltage. Non-certified chargers may take longer to charge.
There are two audible notifications your earbuds will play.
The first is when the earbuds are removed from the charger. They will each beep five times during a delayed start up. This feature helps prevent feedback (squealing) while you are inserting the earbuds into your ears.
If you hear melodic beeps during operation, it means your earbuds have less than 10% battery life remaining. Place the earbuds into the charging case to recharge them.
The squealing known as feedback occurs when amplified sound coming from the speakers is picked up by the microphones. Jabra Enhance™ Plus is equipped with an automatic digital feedback suppression system to help control squealing. However, if squealing still occurs reducing the Listen Mode Volume, changing to a tighter EarGel, or deselecting the “Clear” Speech Filter could help.
When putting the earbuds into the charger, it takes a second or two for the earbuds to power down. If you shut the charger lid too quickly, you could hear a short chirp of feedback until the earbuds turn off. You can prevent this by simply muting the earbuds before taking them out of your ears. This is done by either double clicking the button on the left earbud or by setting the volume to “0” in the app
Note: If you have activated the “Auto-remember volume” feature in the app and you mute the earbuds, then they will also start up being muted.
Once the personalization has been completed, you will be asked to listen to a recorded conversation and fine tune your hearing profile by selecting one of three filters.
This is your baseline personalization profile.
This filter setting reduces bass frequencies and increases treble frequencies from the baseline personalization.
This filter setting slightly increases bass frequencies and reduces treble frequencies from the baseline personalization.
The filter selection is applied to your music in addition to amplified sounds. These filters can be revisited after the personalization process by following these steps.
The streaming audio volume is probably turned down. Use the side buttons of your iPhone to raise the volume.
Listen Modes are predefined settings designed for different situations. You can choose between three Listen Modes: Adaptive, Focus, and Surround.
Adaptive mode is the default setting and self-adjusts microphone directionality depending on what's happening around you. The Adaptive mode is the default setting.
Focus mode uses directional beamforming microphones to focus on sounds in front of you, such as one-on-one conversation.Surround mode allows you to hear more of any surrounding ambient sound.
Listen Mode Volume level “7” is the default starting point of the volume range. It is the baseline level set during your personalization. Should you prefer a higher or lower starting point it is possible to change it from the app. To override this automatic reset to “7”, follow these steps:
You must personalize the earbuds in the Jabra Enhance™ app before the music and call functions are enabled. To initiate the Personalization process, follow these steps:
To find the current firmware version of your earbuds in the Jabra Enhance™ app, follow these steps.
Visit your local hearing care professional to get personal assistance, or call us right away.