Support for HearMax app

Frequently Asked Questions
about HearMax

Connectivity

Are my hearing aids compatible with the Beltone HearMax app?
How do I check if my Android device is compatible with the Beltone HearMax app? 
Is my smartphone/tablet compatible with the Beltone HearMax app?
What do I do when the app loses connection to the hearing aids?

Getting started

How do I pair the app to my hearing aids? 
I’m connecting my Android device for the first time, but it’s not connecting – what do I do? 
I’m connecting my Apple device for the first time, but it’s not connecting – what do I do? 

Sound Adjustments

Can I keep my sound adjustments?
How do I reset original program settings after making adjustments to sound?

Beltone Remote Care

How do I get access to Beltone Remote Care? 
Where can I find the request I sent to my hearing care professional? 
I installed the new settings but I want my old ones back? 
What do I do if it says ‘Beltone Remote Care is unreachable’?

Streaming

How do I stream sound from an Android device?
How do I stream sound from an iPhone, iPad or iPod touch?
Why can’t I change programs on my iPhone during a phone call or while I’m listening to music?

Download the Beltone apps user guides

The guides will automatically download when you select your language:

Get personal assistance

Visit your local hearing care professional to get personal assistance.

Call to Schedule An Appointment

1-866-202-0738

Request an appointment
Beltone Hearing Care Professional Clinic Assistent