Support for HearMax app

Beltone Amaze, Beltone Trust & Beltone Boost Max hearing aids are compatible. Please see www.beltone.com/compatibility for which app to use if you have other hearing aids.

Check the list of verified devices on www.beltone-hearing.com/compatibility. If your device is not on this list, do the following: Connect the hearing aids to the app. If the connection is successful, please try to connect/disconnect the hearing aids and the app 2-3 times to make sure that the connection is consistent after the initial pair. If the connection is unsuccessful, please read the question ‘I’m connecting my Android device for the first time, but it’s not connecting – what do I do?’ 

Please go to www.beltone-hearing.com/compatibility to see if your device is compatible. 

Záleží na tom, zda máte zařízení Apple nebo Android:

• iPhone, iPad nebo iPod touch: Nejprve musíte spárovat sluchadla s iOS. Jděte na Nastavení -> Obecné -> Zpřístupnění -> MFi naslouchátka a vaše mobilní zařízení začne hledat sluchadla. Otevřete a zavřete bateriová pouzdra vašich sluchadel. Zvolte je,  jsou-li nalezena a zobrazena na displeji a zvolte Párovat (dvakrát pro dvě sluchadla) a vaše zařízení budou spárována. Nyní otevřete aplikaci a pokračujte na Začínáme. 
  
  
• Zařízení Android: Otevřete aplikaci a pokračujte na Začínáme. Nepárujte sluchadla s operačním systémem zařízení. 

Zkontrolujte následující, prosím:

• Jsou sluchadla spárována s jinými chytrými telefony v místnosti? Pokud ano, před párováním s novým zařízením prosím zrušte párování s jinými zařízeními. 
  
  
• (Odborníci) Jsou sluchadla před začátkem párování připojena pomocí Airlink/NOAHlink? Pokud ano, před pokračováním v párování nového zařízení je prosím odpojte. 
  
  
• Jsou před začátkem párování sluchadla zapnuta? Pokud ano, zapněte sluchadla až po zahájení procesu párování v apliakci. 
  
  
• Jsou již sluchadla spárována pomocí Bluetooth protokolu telefonu? Jestliže ano, zrušte toto párování, restartujte sluchadla a začněte párování v aplikaci. 
  
  
• Objevuje se během párování nebo připojování v apliakci hlášení ‘Zkusit znovu’? Pokud ano, vypněte sluchadla a zkuste znovu. Pokud se stále nepřipojují a zařízení není na seznamu povolených zařízení, není toto zařízení kompatibilní. 

(Odborníci) Jsou sluchadla před začátkem párování připojena pomocí Airlink/NOAHlink? Pokud ano, před pokračováním v párování nového zařízení je prosím odpojte. 

Ano. Nastavení zvuku pro daný program jsou zachována dokud sluchadla nerestartujete (vypnete a zapnete). Také si můžete uložit tato nastavení do Oblíbených a zvolit jejich automatickou aplikaci při vstupu na dané místo. Nebo je možno je použít kdykoliv budete chtít zvolením Oblíbené v aplikaci.

There are four ways to reset the adjustments you made:

1) Go to Sound Enhancer and tap ‘Reset’ at the bottom of the screen. This will reset all adjustments except volume.

2) Marks on individual sliders for volume, Noise Reduction, Speech Focus, and Wind Noise Reduction indicate default settings. Set the sliders to those marks to reset. Treble/middle/bass are default at 0.

3) If you activated a Quick button on the Home screen, simply tap the button again to deactivate.

4) Open and close the battery doors of the hearing aids to restart them. This resets them to the fitted settings.   

In the Beltone HearMax app, go to the menu My Beltone. If you see items available under Beltone Remote Care, you have access. If you see ‘Activate Beltone Remote Care’, tap that and follow the flow to get access. If you do not see Beltone Remote Care in the menu, or if you think you should have more items available, contact your hearing care professional who must enable Beltone Remote Care for you. Please note that Beltone Remote Care is available in select global markets. 

You can restore your previous settings. Go to My Beltone, tap ‘My requests and new settings’, then tap ‘Restore to previous settings’ at the bottom of the screen. You can either restore to the latest settings fitted in your hearing care professional’s office or, if applicable, to the latest settings sent to you remotely. Once you choose, you just follow the installation flow.   

Do the following:

• Check that you have a network connection (Wifi or cellular).
  
  
• If you have a network connection and Beltone Remote Care does not show, place your finger on the My Beltone menu, and swipe down on the screen. This will refresh the menu.
  
  
• GN Online Services may be temporarily unavailable. If you checked the above, please try again later.

Go to My Beltone and then ‘My requests and new settings’. If your request is still active, it is on the Active list. Otherwise, it is on the Closed list. 

If the app loses connection, it is typically the connection between the hearing aids and the mobile device that has been lost. A small red badge on the Connectivity button will notify you that the connection is lost. Go to the Connectivity screen and tap the marked point of lost connection for guidance on how to reestablish connection. 

It is also a good idea to turn off the Bluetooth on your mobile device and turn it on again. On most mobile devices, this can be done in a control panel by swiping up from the bottom of the screen (Apple) or down from the top of the screen (Android). Tap the Bluetooth icon to turn it off, wait a couple of seconds and then tap it again to turn it on. 

Currently the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max can only connect to the hearing aids while in silent mode.

Please follow these steps to connect:
1. Delete the app from the iPhone
2. Set Silent mode on (the switch at top left corner)
3. Forget the HI from the iPhone
4. Flight mode on
5. Flight mode off
6. Repair the HIs to the iPhone
7. Install HearMax from app store
8. Launch HearMax and complete the connection flow

If you have Made for iPhone hearing aids, you can connect them directly to iOS on an iPhone, iPad or iPod touch to stream phone calls, music etc. If you do not have Made for iPhone hearing aids, use the Beltone Phone Link 2 to stream sound. For more information, see the Quick guide to connectivity and the Beltone HearMax™ app. 

If you have an Android device, use the Beltone Phone Link 2 to stream sound. For more information, see the Quick guide to connectivity and the Beltone HearMax™ app. 

Follow these steps: 

1. Make sure your hearing instruments are updated to the latest firmware version by using ‘Hearing aid software updates’ in your app’s My Beltone menu. 

2. Ensure sure you have the latest version of Beltone HearMax installed, and that you are trying to pair to an Android phone supporting direct Android Streaming to Hearing Aids.

3. Go to your phone’s Bluetooth menu and unpair your paired hearing aids, if any.

4. Open the app and it will automatically restart the pairing flow, which you must complete to bond the hearing aids correctly.

• Android phone running Android version 10 or later

• Your phone manufacturer must have implemented support for Android Streaming to Hearing Aids in your phone model

• Beltone Imagine and Beltone Amaze hearing aids with firmware version 1.0.43 or later

• Beltone HearMax app version 1.5.0 or later

When you stream sound directly from your iPhone, iPad or iPod touch, the hearing aids automatically change to the iPhone program. In order to go back to a hearing aid program, end the phone call or other sound streaming. 

• Visit your hearing care professional, who can check and update the firmware for you.

• Use the HearMax app to update the hearing aid software. Navigate to My Beltone -> Hearing aids software update

You will need the latest version of the app to get the hearing aid software update. Go to your app store and make sure the app is updated.

Beltone Remote Care needs to be activated, navigate to My Beltone and click “Activate Beltone Remote Care”.