Support for HearMax app

How-to videos


How to adjust volume

How to change programs

How to change program names and Favorites
How to use Sound Enhancer to adjust Noise Reduction, Speech Focus and Wind Noise Reduction

How to use quick buttons

How to adjust the volume of a streaming accessory

How to use Find My Hearing Aid

How to check your wireless connection

How to adjust bass, middle and treble

How to accept and install new settings with Beltone Remote Care
How to restore to previous settings when using Beltone Remote Care
How to request service with Beltone Remote Care

How to add a Favorite

How to delete, rename or change location of Favorites

How to delete one or all Favorites

How to change settings to automatically apply or manually select a Favorite
How to save Sound Enhancer adjustments to an existing Favorite

How to select Nature Sounds (for Tinnitus Breaker Pro)

How to adjust pitch and sound variation (for Tinnitus Breaker Pro)

Frequently Asked Question about HearMax app


Are my hearing aids compatible with the Beltone HearMax app?
How do I check if my Android device is compatible with the Beltone HearMax app? 
Is my smartphone/tablet compatible with the Beltone HearMax app?

Getting started

How do I pair the app to my hearing aids? 
I’m connecting my Android device for the first time, but it’s not connecting – what do I do? 
I’m connecting my Apple device for the first time, but it’s not connecting – what do I do? 

Sound adjustments

Can I keep my sound adjustments?
How do I reset original program settings after making adjustments to sound?

Beltone Remote Care

How do I get access to Beltone Remote Care? 
I installed the new settings but I want my old ones back? 
What do I do if it says ‘Beltone Remote Care is unreachable’?
Where can I find the request I sent to my hearing care professional? 


What do I do when the app loses connection to the hearing aids?
If I have an iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max, how can I connect my hearing aids to the HearMax app?


How do I stream sound from an iPhone, iPad or iPod touch?
How do I stream sound from an Android device?
I can’t get direct Android streaming to work – what do I do?
What are the requirements for my phone to support direct Android Streaming to Hearing Aids?
Why can’t I change programs on my iPhone during a phone call or while I’m listening to music?

Hearing aid software update

How can I update the software in the hearing aids?
There is an update for my hearing aids, but I cannot see it in the app?


What is Demo mode?

Download the Beltone apps user guides

The guides will automatically download when you select your language:

Get personal assistance

Visit your local hearing care professional to get personal assistance.