Personal data we collect about you
When using the term “personal data” in this policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we possess. Your personal data may include for example your name, your contact details, information relating to purchases or information on how you use our websites and apps or how you interact with us.
We collect personal data from you, for example when you use our websites or apps, use our services or contact us.
The data we collect
We may collect and process the following categories of information about you:
A) Contact details
When you take an online hearing test or wish to find a hearing care professional close to you we may ask for your name, telephone number and email address to be able to contact you. If you create an account on our website / when you purchase our products we will also ask for your address, to be able to send the products to you.
B) Hearing tests
In order to perform hearing tests, contacting you by means of any communication methods (including phone, email, direct mail etc.), to discuss test results, hearing care, surveys and scheduling a hearing test, we will ask for your consent to collect and process contact details about you and the result from your hearing test. It will also include a right to share the data with your local hearing care professional.
C) In order to manufacture, deliver and repair hearing aids we may register information such as serial number, fittings, audiograms and contact information about you if provided by you or hearing care professionals.
D) User IDs and Passwords
Provides you with access to your profile areas on our web shops or other digital applications (on websites).
E) The communications you exchange with us, e.g. emails, letters, calls, messages or our online chat service
Used to raise and respond to issues and inquiries of all types. Also used to distribute information about GN Hearing’s products and services.
F) Information about payments
When purchasing products at GN Hearing’s websites, we cooperate with third party payment providers. We will not have access to your payment details. We refer you to the payment providers privacy policies.
GN Hearing Internet Protocol Reporting
GN Hearing uses your IP (Internet Protocol) address to monitor web site traffic and to help diagnose problems with our server. We do not use IP addresses to personally identify users.
Use of data cookies
When you download the app and use the app, GN Hearing may collect information about device specific information such as your mobile device unique device id, the type of mobile device you use, the ip address of your mobile device, bluetooth name, bluetooth mac address and your mobile operating system.
Apps for use with wireless hearing aids:
In general, GN Hearing collects aggregated, non-personally identifiable data across all the active app users by analyzing how the application features are used in general. This could be information about how extensively a feature is used and when the feature is typically activated. Also, we can tell if the volume bar is used by a majority of all users but we are not tracking your individual use of the volume bar.
Some of our apps will allow you to receive firmware updates, remote fine tuning services and receiving customer services, to get the most out of your hearing instrument. If this is the case, we will be asking for your acceptance when installing the app. Use of the app is optional and gives you the added benefit and flexibility of being able to receive firmware updates etc, but as a result of this, some of your personal information will need to be processed in the manner described below. By using the app, you will be allowing us to access and process the information below about you and your use of the app: The hearing instrument’s serial number, hardware identification number and software version, hearing instrument settings, the length of time you use your hearing instrument, device type information and technical log information and the location (when you have accepted the GPS-enabled services).
To receive remote fine tuning services you have to contact your hearing care professional, and sign a consent. We kindly refer you to the privacy notice that you received when you consented to the remote fine tuning services.
If you withdraw your consent you will not be able to receive firmware updates for your hearing instrument via the app. If you withdraw your consent to receive remote fine tuning services you will not be able to use this service. If you are using the location service, you are free to switch off the location and GPS function on your mobile device at any time and prevent the collection and processing of this information.
Some of our apps have features that require you to take pictures of yourself and your hearing aids. These features rely on facial and object recognition technologies and are used with the purpose of ensuring a good quality fitting and sound experience for you. The pictures are only stored locally in the app and are not accessed or used by GN Hearing nor shared with any third parties. The pictures can be deleted directly in the app or simply through uninstalling the app from your phone.
Apps for use without a need of hearing aids:
Some of our apps allow you to subscribe to functionality, for example, to create your own plan for managing tinnitus. No personal data beyond what is mentioned above in this section I (device specific information) will be processed in this regard.
Payment for subscription management apps is handled either through Apple Appstore and your iTunes account or through your Google Play Store account, GN Hearing will not have access to your payment information. We refer you to the payment service providers personal data policies.
J) Additional personal data we collect about you as hearing care professional or business partner.
In addition to the above we collect information from business related interactions that we plan to have or have had with you as a hearing care professional or a business partner. We collect and process only the information necessary to be able to contact and/or follow up with you to maintain the professional relationship and to deliver the agreed customer service level.
We may collect and process the following categories of information about you as a heath care professional or business partner:
a) Customer Relations and Service Management
To professionally manage our customer and partner relations, we record the date, contact data, purpose and agreed outcomes of meetings and events with customers and partners. In addition, we store information about GN Hearing product’s service provided to customers based on enquires from customers and partners when related to GN Hearing product quality and product application.
To enable professional use of GN Hearing products and deliver training qualified by third party as merited continued medical education, we store customer’s contact name, date and content of training provided.
Collection of personal data
We collect your personal data from the following source(s):
a) directly from you, such as the information you enter the app or other forms or information you provide to GN Hearing through our websites or oral communication;
b) directly from the apps and the use of the websites;
c) from hearing care professionals.