If your Android smartphone and your hearing aids both directly support Android Streaming to Hearing Aids functionality, you can download and install the Beltone HearMax app, open it and press “Get started”. Once the hearing aids are paired with your smartphone, you can stream audio directly.
Direct stereo streaming from Android is available for the following Beltone hearing aids:
Connectivity challenges with Android 12 and 13
Following the recent Android 12 and 13 updates, we have been made aware that several end-users experience issues with streaming and reconnecting their hearing aids. Specifically on Samsung devices, some experience issues with one of the hearing instruments disconnecting and not immediately being able to reconnect. The issues can often be temporarily resolved by turning off Bluetooth and/or pairing the hearing instruments again.
The connection challenges are not related to hearing aids or end-user app, but rather to the connectivity protocol between the smartphones and the hearing aids provided by Android.
We have assigned a team of engineers to investigate and resolve this issue in parallel with the Android providers to ensure that your clients once again can enjoy a seamless streaming experience with their hearing aids.
At this point, we can only preventively recommend not to update the smartphone to Android 12 and 13
As soon as a resolution or a workaround has been identified, we will inform on this page
