Face-to-face care from the comfort of your home

With Beltone Remote Care Live’s new video appointments, you can now receive live in-ear testing and fine-tuning from afar and still keep a great relationship with your HCP. 

Get off to a great start with your new Beltone hearing aids

Getting used to a new hearing aid takes time and we have gathered information to guide you through the first steps, so you can enjoy the benefit from face-to-face video assistance with your hearing care professional directly from your home. It’s just like being there together.


Get Started

Adjusting to your hearing aids can take some time, and you may need support from your hearing care professional in the first weeks and months.

Together with your hearing care professional, you can develop a care program that includes regular visits to the clinic supplemented with convenient Beltone Remote Care Live video appointments. 

Why use Beltone Remote Care Live

With Beltone Remote Care Live you can  have convenient, time-saving video appointments with your hearing care professional.

This new technology enables an easy face-to-face interaction with your hearing care professional - all within the Beltone HearMax app.

With Beltone Remote Care Live, you’ll receive personalized care and feel confident knowing your hearing aid can always be fine-tuned to fit you - no matter where you are.

How to get started?

It’s easy to get started with Beltone Remote Care Live.
Just follow these easy 7 steps or call your hearing care professional, to get started.

When you have received your new Beltone hearing aids, please follow these steps with quick video guides
Step 1-3 are general quick guides on how to get started with your new hearing aids. Step 4-7 guide you on how to use Beltone Remote Care Live and initiate your first video call with your hearing care professional.

Change your batteries

To use Beltone Remote Care Live smoothly, ensure your batteries have sufficient power remaining. This video shows you how to change your batteries if you do not have a hearing aid with rechargable batteries.

Charging your batteries

To use Beltone Remote Care Live smoothly, ensure your batteries have sufficient power remaining. This video shows you how to recharge your batteries if you have a hearing aid with rechargable batteries.

Turn your new Beltone hearing aids on

How to put your hearing aids on

View this video to see how to easily place your hearing aids correctly on your ears.

Download the Beltone HearMax app

Beltone Remote Care Live runs via the Beltone HearMax app on your smartphone. This video will guide you in how to install the app on your phone.

Pair your hearing aids with Beltone HearMax app

With the Beltone HearMax app, you and your hearing care professional can adjust your hearing aid settings easily. First you must connect your heairng aids with the app. This video guides you on pairing your heairng aids with the app.

Start your first live video appointment

Choose the video below according to the type appointment you have with your hearing care professional.

At-home hearing assessment

During your appointment, your hearing care professional will first assess your hearing with an in-ear test and then fine-tune your new hearing aids based on your result. Watch the video and guide below for how to prepare for your Beltone Remote Care Live video appointment.

Download our guide for in-ear testing

Remote Fine-tuning

At your appointment, you and your hearing care professional will adjust and fine-tune your hearing aids, making sure they match your needs. The video and guide below helps you prepare for your first Beltone Remote Care Live video appointment.
Download our starting guide

Extra tip: Mount a tulip dome.

Replace the rubber dome on your hearing aid to the tulip dome that came with your hearing aid. This is to ensure an overall more comfortable fit in your ear-canal when wearing your hearing aid.

Congratulations!

You are now ready to start your first video appointment and get hearing care wherever you need it.
If you have any questions, you can also reach out to your hearing care professional.