**** KATIE L. IS AMAZING **** My cousin who is visiting me from New York suddenly lost her hearing. I attempted to get her an emergency appointment with ENT Associates on Monday, May 19th, to find out what caused the sudden onset of hearing lost. I was told that there were three available appointments for the 2oth ; but I needed to secure a referral from her primary doctor in NY. I was able to get the requested referral and contacted ENT Associates back only to be advised by their scheduling department that I needed to obtain medical codes and a hearing test for her to be seen in their office on May 29th instead of the 20th. As such, I scheduled an appointment to have her tested at Beltone on May 20th. When we arrived at Beltone, Katie L. advised that this was not a hearing aide situation but a medical issue which needed to be taken care of immediately. ENT Associates should have spotted this "red flag" and realized that immediate medical treatment was needed; not a hearing test! Katie not only provided us with this information but immediately, rather than just send us on our way, Katie started making calls to all the local ENTs that she had professional relationships with in the past. Due to her tenacity, we were able to speak with Gabby with Dr. Brown's ENT office in Hudson, FL and secured an appointment for this Thursday. I so greatly appreciate Katie's caring and dedicated manner. Her ability to go the extra mile may mean the difference between my cousin having permanent hearing loss. Thank you, Katie for giving me and my cousin hope and reassurance that there are still those who value and care about their profession and others.;

Thank you for your support;

Needed a repair and it turned out that one of my devices needed to be sent out for repair. Well, the repair was completed in a few days and it now works perfectly and was covered by warranty. Very happy 😎;