For Hearing Care professionals

New Beltone Remote Care Live

Now you can conduct remote in-ear testing and even remotely fit new hearing aids to both new and existing clients.

Ready to get started?

Call your Beltone representative today.

Call 1-800-235-8663

Stay right beside your clients with Beltone Remote Care Live video calls. Offer your clients in-ear testing and fine-tuning from the comfort of home. 

With Beltone Remote Care live video appointments, you can now fit your clients with a new hearing aid using tele-audiology – a welcome solution in these challenging times. Continue to provide individualised  hearing care, even when circumstances prevent your clients from getting to the clinic. 

How it works: Remote in-ear testing and fitting appointments

Remote In-Ear Testing and Fitting with Beltone Remote Care Live

Once you've been set up with Beltone Remote Care Live, you're ready to start fitting new hearing aids to your clients remotely.

Any client with an iPhone or iPad is eligible for remote in-ear testing and fitting via Beltone Remote Care Live.

How it works

  • Call your client to discuss their hearing care needs and prepare them for the Beltone Remote Care Live video appointment. Remember to obtain their consent for remote fittings.
  • Assemble and configure the hearing aid. For existing clients, simply use the audiogram on file provided that the audiogram is still valid. For clients without an audiogram, simply create a new audiogram to use a base configuration. Once configured, deliver the hearing aid to the client using a courier who uses social-distancing practices.

  • Ensure that both you and your client are ready to engage in a live appointment using Beltone Remote Care Live.
  • Once the hearing aid has been received, schedule the live appointment and proceed with the remote first fit via Beltone Remote Care Live. Any further fine-tunings can then be made as needed.
  • Schedule a personal follow-up appointment, when circumstances allow for in-office visits.

To support you, we've outlined the necessary steps to take when providing remote hearing care to new clients without an audiogram or existing clients with a valid audiogram. Download the step-by-step guides for each of the following scenarios to familiarise yourself with the process and details for conducting remote in-ear testing and fitting via Beltone Remote Care Live.

The highest quality of service and care

New Beltone Remote Care Live, as with all Beltone products, demonstrates our commitment to delivering remote hearing care services of the highest quality, in challenging times and for the future. 

To create the opportunity for live remote in-ear testing and fittings, our expert team of audiologists and sound engineers have put Beltone Remote Care Live through its paces with intense testing and quality control.

The result is a service you can trust when engaging with your clients remotely.

Get introduced to Beltone Remote Care Live

How to get started woth Beltone Remote Care Live

In order to offer Beltone Remote Care services to clients, you need to register your business with GN Online Services.

Already using GN Online Services?

Everything you do with Beltone Remote Care and new Beltone Remote Care Live takes place via Beltone Solus Max, our fitting software.

Contact your Beltone representative to enable the Beltone Remote Care live feature in Beltone Solus Max.

Call 1-800-235-8663

Helping your clients use Beltone Remote Care Live

When using Beltone Remote Care Live, it's important to ensure that your clients are ready to engage in live video appointments.

To support you in your communication, we've prepared instructional materials that you can share with  your clients via email.

This includes a dedicated information page with instructional videos, so your clients know what to expect when receiving their new hearing aid.

User info page

Add a link to a special information page in emails to your clients. This page features helpful information for clients, such as how to handle a new hearing aid and how to engage in remote in-ear testing and fitting. 

Link to user information page

Let's help you get started

Our team of Beltone representatives is ready to help you get started offering Beltone Remote Care services to your clients.

Contact us today for personalised support and guidance on how you can add remote care and cutting-edge tele-audiology to your service offering, especially in these difficult times.

Call 1-800-235-8663