Need Help Finding What You're Looking For?
Get started with our guided process or start a chat with a Hearing Care Professional.
Beltone HearMax App
Beltone hearing aids use the Beltone HearMax™ mobile app for remote adjustments, support and Bluetooth audio streaming.*
Click the links to download the HearMax app for free on your compatible Apple iOS or Android mobile device.
*Older model Beltone hearing aids are compatible with the Beltone HearPlus app. Get support for the HearPlus app here.
Compatible Apple Devices
→ iOS 12 or later is required for running the HearMax app.
→ Note: When your hearing aids are paired with any of the compatible iOS devices listed below, direct audio streaming and basic hearing aid adjustments are natively integrated and available directly from the device settings.
Compatible iPhones:
- iPhone 14 Pro Max
- iPhone 14 Pro
- iPhone 14
- iPhone 13 Pro Max
- iPhone 13 Pro
- iPhone 13
- iPhone 13 mini
- iPhone 12 Pro Max
- iPhone 12 Pro
- iPhone 12
- iPhone 12 mini
- iPhone 11 Pro Max
- iPhone 11 Pro
- iPhone 11
- iPhone XS Max
- iPhone XS
- iPhone X
- iPhone XR
- iPhone 8 Plus
- iPhone 8
- iPhone 7 Plus
- iPhone 7
- iPhone 6s Plus
- iPhone 6s
- iPhone 6 Plus
- iPhone 6
- iPhone SE (2nd generation)
- iPhone SE
- iPhone 5s
Compatible iPads:
- iPad Pro (12.9-inch)
- iPad Pro (10.5-inch)
- iPad Pro (9.7-inch)
- iPad Pro 12.9-inch (5th generation)
- iPad Pro 11-inch (3rd generation)
- iPad Pro 12.9-inch (4th generation)
- iPad Pro 12.9-inch (3rd generation)
- iPad Pro 12.9-inch (2nd generation)
- iPad Pro 12.9-inch
- iPad Pro 11-inch (2nd generation)
- iPad Pro 11-inch
- iPad Pro 10.5-inch
- iPad Pro 9.7-inch
- iPad Air (4th generation)
- iPad Air (3rd generation)
- iPad Air 2
- iPad Air
- iPad mini (6th generation)
- iPad mini (5th generation)
- iPad mini 4
- iPad mini 3
- iPad mini 2
- iPad mini
- iPad (9th generation)
- iPad (8th generation)
- iPad (7th generation)
- iPad (6th generation)
- iPad (5th generation)
- iPod touch (6th generation)
Compatible Android Devices
→ Using the Remote Care Live feature within the HearMax™ app requires Android 8 or later.
→ Devices marked by an asterisk (*) support direct audio streaming via the Beltone HearMax app. Requires minimum Android 10 and Bluetooth® 5.0 and that Android Streaming to Hearing Aids is available. Beltone strives to achieve seamless device compatibilities but cannot guarantee full compatibility with all Android devices.
Connectivity with Samsung devices:
Some users have experienced connectivity issues, particularly with only one hearing instrument re-connecting. We can confirm that Samsung has resolved the issue as part of Android 13 (One UI 5.0). The roll-out of the update is ongoing and not all devices will get the update at once. We encourage all users to install the update when it becomes available to once again enjoy seamless connectivity.
Connectivity with Google Pixel devices:
Some users with Google Pixel devices running Android 13 may experience difficulties pairing their hearing instruments with their smartphone or unstable connectivity, and streaming. We are investigating the issues with Google and expect the issues to be resolved in a future software update from Google. In the meantime, you may reconnect by turning Bluetooth off/on. As soon as a permanent resolution has been identified, we will make an update on this page.
Some users have experienced connectivity issues, particularly with only one hearing instrument re-connecting. We can confirm that Samsung has resolved the issue as part of Android 13 (One UI 5.0). The roll-out of the update is ongoing and not all devices will get the update at once. We encourage all users to install the update when it becomes available to once again enjoy seamless connectivity.
Connectivity with Google Pixel devices:
Some users with Google Pixel devices running Android 13 may experience difficulties pairing their hearing instruments with their smartphone or unstable connectivity, and streaming. We are investigating the issues with Google and expect the issues to be resolved in a future software update from Google. In the meantime, you may reconnect by turning Bluetooth off/on. As soon as a permanent resolution has been identified, we will make an update on this page.
Compatible Android Devices:
- Samsung Galaxy S22 Ultra 5G*
- Samsung Galaxy S22 5G*
- Samsung Galaxy S22+ 5G*
- Samsung Galaxy S21 Ultra*
- Samsung Galaxy S21+*
- Samsung Galaxy S21*
- Samsung Galaxy S20 Ultra 5G*
- Samsung Galaxy S20+*
- Samsung Galaxy S20*
- Samsung Galaxy S10+*
- Samsung Galaxy S10e*
- Samsung Galaxy S10*
- Samsung Galaxy S9+*
- Samsung Galaxy S9*
- Samsung Galaxy S8+
- Samsung Galaxy S8
- Samsung Galaxy S7 edge
- Samsung Galaxy S7
- Samsung Galaxy Note 10+*
- Samsung Galaxy Note 10*
- Samsung Galaxy Note 9
- Samsung Galaxy Note 8
- Samsung Galaxy J7 Prime
- Samsung Galaxy J5
- Samsung Note 20*
- Samsung Note 20 Ultra*
- Google Pixel 7 Pro*
- Google Pixel 7*
- Google Pixel 6 Pro*
- Google Pixel 6 XL*
- Google Pixel 6a*
- Google Pixel 6*
- Google Pixel 5a 5G*
- Google Pixel 5*
- Google Pixel 4 XL*
- Google Pixel 4a 5G*
- Google Pixel 4a*
- Google Pixel 4*
- Google Pixel 3a XL*
- Google Pixel 3 XL*
- Google Pixel 3a*
- Google Pixel 3*
- OnePlus 7 T*
- OnePlus 7 Pro*
- OnePlus 9*
- OnePlus 9 R
- OnePlus 9 Pro*
- Samsung Galaxy S20 FE*
- Oppo Reno 10x Zoom
- Asus Zenfone 6
- Motorola Edge 30 Pro (aka Motorola Edge Plus/ Motorola Edge+)*
- Moto G7
- Xiaomi Mi 9
