Beltone’s Customer Service Ranks #1 in Hearing Care on Newsweek’s America’s Best 2023 ListSeptember 01, 2022
GLENVIEW, Ill. – Beltone, the nation’s leading hearing care retailer, ranked #1 on Newsweek’s list of America’s Best Customer Service 2023 in the hearing care category after also recently being awarded Best in Hearing Care on its Best Retailer’s 2022 list. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list was announced on August 31st, 2022, and can be viewed on Newsweek's website.
“Ranking number one in customer service for hearing care is a testament to the exceptional service and support Beltone’s hearing care practitioners and patient care coordinators provide to our patients nationwide on a daily basis,” says Beltone President, Mike Halloran. “Patient satisfaction is a top priority for us, and we continuously focus on ways to improve the patient experience by regularly measuring our Net Promoter Score.”
Beltone measures its Net Promoter Score (NPS) at the patient-provider level to track satisfaction among its patients and their experience with their local Beltone hearing care provider. And keeping on top of the score also helps identify areas that are working and where improvements may be needed. With a current year-to-date average score of 76, which is considered outstanding by NPS standards that are based between -100 to 100, it’s further proof that Beltone is committed to providing more than just hearing aids, but also a partner to its patients every step of the way.
Here is what one of Beltone’s many satisfied patients had to say about their recent experience:
“As always, your attention and service to your clients is superb! I would highly recommend to anyone who might ask me about getting hearing aids to come and talk with you before buying anything else. Thank you for what you do for your customers!” – Harold Kroll, Mobile, Alabama
Having remained the nation’s most trusted hearing care provider for 82 years with over 30,000 5-star Google reviews, Beltone continues to focus on the needs of its patients as well as its independent network of owners through innovative new hearing technologies, programs, education, and support, even after the appointment is over.
Examples of support Beltone provides beyond the office visit include:
- Beltone Great Start – a 30-day text message and email-based onboarding program to help patients become more familiar with their new hearing aids and discover all they have to offer through short videos and tips.
- Beltone HearMax™ app – allows patients to easily control settings on their hearing aid such as volume, noise reduction, and speech focus and helps them find their hearing aid if it gets misplaced.
- Remote Care Live – part of the HearMax app, this function allows patients to communicate directly with their hearing care provider by easily launching video calls to address any questions or concerns.
- Check My Fit – the newest feature in the HearMax app, it guides the patient in properly inserting their hearing aid, as previously instructed by their provider, to ensure the best fit and functionality of their device.
With approximately 1,500 locations nationwide, Beltone has opportunities available for hearing care providers and patient care coordinators as well as ownership opportunities for those looking to join the Beltone network. Ready to be part of something bigger and part of an award-winning network? Learn more about the amazing benefits and support Beltone provides to its independent owners at www.ownabeltone.com.
America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 200,000 customer evaluations were collected.
Based on the results of the study, Beltone is thrilled to be recognized on Newsweek’s list of America’s Best Customer Service 2023.
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Beltone is the nation’s leading hearing care retailer and has remained the most trusted hearing care provider for over 80 years. With over 1,500 Beltone locations nationwide, you can expect this level of personalized service wherever you go. Proudly part of the GN Group, Beltone continues to focus on the needs of our patients through the research and development of innovative new hearing technologies and extensive training and continuing education for our hearing care professionals to allow you to hear what truly matters the most. To learn more, please visit www.beltone.com.